“I never heard Dad rave about installers as he did with the carpet just installed. Yay! He said they knew what they were doing and were efficient without taking any shortcuts!. Thank you Carpets by Otto!”
-Leanne & Joice
Otto & Dee-
“Thank you for the recently installed carpeting. Superb in all respects!! Exactly as represented by Scott and as installed by your super-efficient and competent workers, Mike and Ryan. Thanks again & we value our long standing friendship and courtesies. Good health to you.”
-Babs & Frank
Thanks for your help getting my daughter and her family set for carpeting!
When they got their tax return, they spent it at Carpets by Otto!
Please take a look at your newest, happy customer!
Again, thank you! Nancy
It is of importance to us that we get a letter off to you as an expression of the thanks we feel for the way in which you, and the mill involved, took care of the concerns we had with the carpet which was first installed last fall. It was such a surprise when I received your call before Christmas, stating that the mill was willing to completely replace the carpet! That was truly a huge Christmas gift!
The men who came and installed the replacement did a super job. They worked efficiently, quietly, and did very professional work. We are grateful to them too.
We are happy to recommend your company to others.
Robbie and Joan
I wanted to let you know how much Ric and I appreciate you helping us with our new carpet. Love the carpet and the guys that did the install were great. We couldn't be happier. We have been telling all our friends about Shaw’s “Life Happens” line of carpet. Haven't had to find out yet just how well it works!
-Lorie & Ric
My wife and I purchased carpet (Tuftex “Montage”), and kitchen vinyl (Mannington “Luxury Platinum”), from you a month or so ago. Darrin and Jeff were the installers. I want to thank you for your professional knowledge and guidance on which products would best meet our needs. I would also like to express my appreciation to Carpets by Otto for sending installers like Darrin and Jeff. They were very professional and accommodating! Both the wife and I are extremely pleased with the product you sold us and the installation work. We would not hesitate to recommend Otto's to our family and friends. Please forward our comments to whomever you feel needs to know. Thanks again!
-Don & Pat
Nathan’s customer, Pat
, couldn’t wait to send him this pic of her new floor. He reports that she’s thrilled with her Shaw Floorte’ selection and the great installation work done by Shane. We agree. What a beautiful room!
I’ve been a customer of Carpets by Otto in the past. Currently, I’ve been working with your Outlet sales staff to select flooring for my condo that is under construction. Jennifer has been so helpful in presenting options to choose from! She knows her products and she presents them in a way that made selection easy and matched what I wanted. She is very comfortable to work with. We had several meetings and she was easy to connect with. Jennifer always gave me a fast reply by email to look over the order for my consideration before I approved anything. I appreciate her excellent communication, enthusiasm, and friendly manner. I’m looking forward to moving into my condo soon and enjoying all the selections we made together. I want to add that your Outlet assistants, Nancy and Regina were so pleasant and warm and invited good conversation! I look forward to doing business with Carpets by Otto in the future and would not hesitate to refer friends.
It was a pleasure to meet you today. I wanted to write this while things are fresh in my mind. It isn't often I get the opportunity to say thank you for the overwhelming kindness your business staff has shown me. We were in the process of moving from another state. I was anxious to replace the carpeting before I moved in. Nancy, at your Outlet Location in Holland, put me in touch with Scott at your Landmark Location, who called me immediately with a solution. The job was measured, estimated, and installed within two weeks. You can imagine how helpful that is during an expensive move. Your staff is amazing! We moved to the area because my husband’s work. He is the Chief Financial Officer of his company, and your store came highly recommended to us by many of his associates. I can honestly say you've gone above and beyond anything I could ever expect. I appreciate the hard work, time, and effort made on my behalf. I also should mention that when you came out into the showroom and introduced yourself this evening, I felt a part of your establishment and that my best interest was being considered. Moving to a new area is difficult in the best of circumstances yet you made this transition a positive experience for me. So it isn't just the quality of the product you provide that cause people to recommend you, it is the staff that meets the needs of your clients that makes you thrive.
"I want to thank you for the exemplary work performed by your employees. All were very professional and courteous. The quality of their work was excellent. Otto's has installed carpeting in my home a few times over the years and I have always had a positive experience. I have many friends and acquaintances and have recommended Otto's to all of them. I am very satisfied with your company and will continue to use Otto's in the future. Thank you!"
“I was just vacuuming my carpet that I purchased over seven years ago at your store in Toledo, and I'm so thankful I purchased from your company. I have four children, four dogs and three cats, and I entertain a lot. There is not so much as a little wear showing anywhere on my carpet, not even in the traffic paths which I have experienced with every carpet I ever bought, I just thought that was what always happened with carpet! I always tell people if you want good quality lasting fabulous carpet make the investment at Otto's. Again thank you for the excellent quality."
"Thank you very much for all the help on the carpet. It looks beautiful and my wife is extremely happy with it, so I'm happy she's happy. The installers did a wonderful job."
-Bill "We wanted to drop you a line to let you know how impressed we were with the carpet and service we received... We look forward to doing business with Carpets By Otto again."
-Todd & Debbie
"My carpeting is beautiful! The installer did a super job. The service I received from your business was excellent. Thank you! I am a very happy customer and I will return. I am so pleased!!"
Just a follow up to tell you how excited we are about our home project handled by your store. Nathan has been most responsive to our requests and how we envisioned the final results. He has great customer focus and guided us along the way in material selection and coordinating phases of the job. The tile work is beautiful and the installation was perfect! Thanks to John for being so courteous and being on top of all the specifics on materials arrival and installation timing. Finally, Mike and Mike (father and son team) were our carpet installers. They were most efficient and take pride in their work. It was nice chatting with you last week when we stopped by the Landmark location. Please let all of these men know of our appreciation!
-Rick and Patti
I wanted to thank you and the team at Carpets By Otto for the work that was completed at Central Catholic High School. You, along with the laborers, installers, and finishers who came out were very professional to work with and understanding of our needs. Your team completed the job on time and exceeded our expectations, which is not always easy to do when scheduling such a large project! Our faculty, staff, and more importantly, our students thought the flooring looked great as well! That is why Central Catholic chooses Carpets By Otto for all our flooring needs.
Thank you for your continued support.
Director of Operations
Central Catholic High School
As I stated in our phone conversation, I want to formally thank you for your advocacy for us during our recent carpet warranty replacement. I think the true test of any professional or organization is how problems are handled. After 5 minutes of talking to you, I felt assured that we were being dealt with fairly. Your demeanor was pleasant and professional. You explained the confusion that had occurred in a concise and understandable manner. Our interaction made me feel as though I was a customer and not a problem. I also believe that you are the reason the situation was eventually resolved. You represent your company in a professional and ethical manner.
I would also like to make you aware that the installers(Johnny and Matt) worked quickly and efficiently. They were personable and left our home as clean as possible. When the carpet required a minor repair, Johnny quickly returned to resolve the issue.
Please forward this email to the owner of your company. I would really like him to be aware that you are the reason we are left with a favorable impression of Carpets by Otto. Currently, we need additional flooring, so I hope to work with you again in the future.
Glenn & Kelley
I just wanted to let you know what a great job your guys did installing my linoleum this morning. They are an asset to your company. And I also want to thank you for helping me with my selection. It looks even better than I thought it would. I am very pleased.
Otto's is the best!!!
Hi – We are currently on our second floor with your company and we are extremely satisfied with the materials and installation work. Your installers have a great eye for detail and are certainly willing to work around all the quirks of our older home. Again, thank you for the quality work.